Complaints and returns







At 9design we try to ensure the best quality of products. However, if the products that you have ordered are defective, you can file a claim.


In order to file a claim, contact us:  


22 113 99 99 /



Remember! You have 2 years to file a claim.










The product does not meet your expectations? You can return it without cause.


Inform us about your intention to return a product: 


22 113 99 99 /


Pack and send the product back.



Remember! You have 30 days from the date of collection to arrival of the product in our warehouse. Products made at the individual request of the Customer cannot be returned.


Detailed claims and returns rules











The sender is responsible for the proper packing and safe delivery of a parcel. The returned product sis sent at the cost of the sender.


The parcel should be addressed as follows:


9d Sp. z o.o ul. Lucerny 25, 04-687 Warszawa

We care about your privacy

Our Shop (located at the address processes Your personal data collected on the Internet, e.g. your device's IP address and information saved using tracking and storage technologies such as cookies, web beacons or other similar technologies.

We use them to collect information that may constitute personal data. We use it for analytical and marketing purposes and to tailor content to Your preferences and interests.

I consent to the use of automatic tracking and data collection technologies, including cookies, access to information on your end device and their storage, and to the processing of your personal data by and its partners for marketing purposes (in including the automated matching of advertisements to your interests and measuring their effectiveness)

If you only agree to the selected cookies, select this option: "Cookie settings". Regardless of this, You also have the right to refuse to consent to the use of the above-mentioned technologies on the Internet, to access and store information on Your final device and to the processing of Your personal data by the company and her partners, for marketing purposes (including automated matching of advertisements to Your interests and measuring their effectiveness).

To do so, make changes to the settings of the web browser, which you are currently using (in terms of cookies). For more information, see Privacy policy and cookies.